Explore

All families who apply to GEMS (Singapore) are required to familiarise themselves with the our Admissions & Enrolment Terms and Conditions.

The Committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. Under the act, schools are referred to as Private Education Institutions (PEIs). All PEIs must comply with all Private Education Act regulations in order to operate.

GEMS World Academy (Singapore) is registered as a Private Education Institute by the Committee for Private Education.

CPE Registration Number: 200803726H
Period of Registration: 19 March 2017 to 18 March 2021

GEMS World Academy (Singapore) has been granted the EduTrust (four-year) award.
EduTrust Certificate No: EDU-2-2082
Date of Issue: 27 July 2016
Date of Expiry: 26 July 2020

For information regarding the Committee for Private Education, details regarding the Private Education Act, as well as additional clarity on the EduTrust certification, please visit their website at www.ssg.gov.sg

The Student Contract is an important document which binds the school and student. This legal document protects the rights and conditions of the Student whilst enrolled at a Private Education Institution (PEI), in this case, GEMS World Academy (Singapore). It is a legal requirement from the CPE that all students must enter into the Student Contract prior to commencing at GEMS World Academy (Singapore). This contract ensures that there is a transparent arrangement in place between the student, their legal guardians and the PEI.

During the admissions process, families submit a range of application documents for initial review. Once these documents have been considered and an offer made to the student, the family is provided with the GEMS (Singapore) Student Contract. Only once the family has reviewed the contract, signed and returned this document, is the place at GEMS (Singapore) confirmed. Invoicing for the appropriate school fees occurs once the admissions and contract process has been completed.

View a sample of the GEMS World Academy (Singapore) Student Contract

As a core part of the outcomes surrounding the Private Education Act, all students' fees must be insured under the Fee Protection Scheme (FPS). The FPS serves to protect student fees in the event that a Private Education Institute (PEI) is unable to continue operations due to insolvency and/or regulatory closure. Furthermore, the FPS protects the student if the PEI fails to pay penalties or to return fees to the student/s arising from judgements made against the PEI by the Singapore Courts.

EduTrust certified PEIs must ensure they have the FPS in place, thereby making certain there is full protection on all fees paid by Students. All fees refer to all monies paid by the Students to be enrolled in a private education institution, excluding the one-time registration fee, the one-time admissions fee, agent commission fee (if relevant), miscellaneous fees (non-compulsory and non-standard fee paid only when necessary or where applicable e.g. IGCSE examination fees)

Under the EduTrust guidelines, PEIs may choose to implement the escrow scheme, insurance scheme, or a combination of both to provide fee protection to all their Students.

Click here to view the Lonpac Insurance Certificate.

GEMS (Singapore) has a medical insurance scheme in place for all students. This is a core requirement as a PEI registered with CPE and additionally certified through the EduTrust scheme. For this insurance, we have selected AXA Insurance Singapore Pte Ltd as the provider, with insurance paid for by GEMS (Singapore).

Click here to view the Medical Insurance Certificate.
Click here to view information regarding medical insurance coverage.

This medical insurance provides for annual coverage of a maximum S$20,000 per student, in B1 ward in government and restructured hospitals.

Students who need to make a claim under the medical insurance policy should submit this claim form and original medical bills to the School Health Center or to their relevant Division Principal. 

Students are required to follow the amount payable due to as stated in the Student Contract to pay the course fees directly to the school by the expected payment date stated. Payment of course fees should only be done after the signing of the Student Contract. Payments after the scheduled due dates may have a late payment fee imposed on them. This extra fee is in addition to their current payment. Students that do not comply with this policy will be considered for withdrawal from the course

Students are required to make their course fee instalments and all other miscellaneous payments via any of the following methods: ● Bank/wire transfer ● Credit card - visit our Finance Department and pay via credit card terminal or pay via Oasis online portal (https://oasis.gemseducation.com/General/Home.aspx). Your username will be provided by the Registrar Department upon confirmation of enrolment. ● Cash – visit our Finance Department to pay by cash ● Cheque – drawn in favour of “GEMS World Academy (Singapore) Pte Ltd”

For Singapore Dollar Remittances
Bank account name GEMS World Academy (Singapore) Pte Ltd
Account number 441635001
If you do not see a place to enter branch code in your bank's website, put this code in front of our account number. ie: 686441635001
Bank OCBC Bank
Bank code 7339
Branch code 686
Swift code/IBAN OCBCSGSG (required for TT)
Bank charges All bank charges from the Telegraphic Transfer shall be borne by the remitter.
 
For US Dollar Remittances
Bank account name GEMS World Academy (Singapore) Pte Ltd
Account number 441635001
If you do not see a place to enter branch code in your bank's website, put this code in front of our account number. ie: 686441635001
Bank OCBC Bank
Bank code 7339
Branch code 686
Swift code/IBAN CHASUS33
Bank charges All bank charges from Telegraphic Transfer shall be borne by the remitter.

Note: Student's full name must be indicated in the remittance advice otherwise we may be unable to trace the payment. Please remember to add the service fee for the wire transfer, so that we receive the complete amount that is due to the school.

The school will ensure a fair and reasonable refund policy is detailed for any payments made. Time taken to process all refund requests will be done within 7 working days. Should the request be submitted after 3 pm, it will be considered as received on the next working day.

Computation of the refund amount is to be communicated to the parents/guardians/students.

The school adopts the refund policy as per the Standard Student Contract as set out by CPE. This Policy will act as a framework for guiding the implementation of detailed refund processes and procedures in the following areas:

  • Cooling off period
  • Refund for withdrawal due to non-delivery of course
  • Refund for withdrawal due to other reasons

Cooling off period

Refunds are based on the following terms and conditions:

% of [the amount of fees paid under Schedules B] If Student’s written notice of withdrawal is received:
[100%] Within 7 working days ‘cooling-off’ period upon signing of the contract and regardless of before or after course commencement date
[75%] On or before 45 calendar days before the course commencement date
[10%] 7 to 44 calendar days before the course commencement date
[0%] Within 7 days before the course commencement date
[0%] If a student has commenced school, there will be no refund of fees for early withdrawal regardless of when notice of withdrawal is (unless during the ‘cooling-off’ period)

Refund for withdrawal due to non-delivery of course

The PEI will notify the student within three (3) working days upon knowledge of any of the following:

  • It does not commence the course on the course commencement date,
  • It terminates the course before the course commencement date,
  • It does not complete the course by the course completion date,
  • It terminates the course before the course completion date,
  • It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

The student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire course fees and miscellaneous fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.


Refund for withdrawal due to other reasons

If the student withdraws from the course for any reason other than those stated above the PEI will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the table in Schedule D of the Student Contract.


Refund during the cooling-off period

The PEI will provide the student with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties. The student will be refunded the highest percentage of the fees already paid if the student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the student has started the course or not.


Non-refundable fees

  • Registration fee
  • Admission fee
  • Miscellaneous fee

Refund procedure

  1. A written request for a refund (stating reasons and supporting documents) must be submitted to the Registrar Department.
  2. Within three (3) working days of receipt of the request, the Registrar Department will issue an acknowledgement. Should the request be submitted AFTER 3:00 pm (SGT), it will be considered as received on the NEXT working day.
  3. The Refund Policy as stated in the Student Contract will apply for all refunds and all eligible refunds will be disbursed within seven (7) working days of the receipt of the request.
  4. The Registrar Department or Finance Department will inform student/parent of the refund amount, including computation of the refund amount. If the refund request does not qualify for a refund amount, the Registrar Department will inform the student/parent of the outcome.
  5. For student/parent who wishes to make an appeal against the decision for a refund, an official letter, stating reasons of appeal must be submitted to the Head of School, who will make a final decision. All appeals must be submitted within 7 working days upon notification of the refund request outcome.

This policy applies when a student changes the course of his/her study but remains a student of GEMS (Singapore). GEMS (Singapore) will take maximum up to four (4) weeks to review a transfer application. GEMS (Singapore) will allow students to transfer a course (where availability of places permits) only when:

  • a Student fulfils the admissions criteria of the new course
  • and the School assesses that the Student is more suited academically and emotionally to that grade.

Any transfers from a half-day to a full-day programme, or vice versa, are only applicable to Nursery, Pre-K and KG1 programmes.


Transfer Terms & Conditions

  • Should the request be submitted AFTER 3:00 pm (SGT), it will be considered as received on the NEXT working day.
  • Course fees paid for the current course may be transferable to the new course subject to the school’s approval.
  • Any transfer of fees will be prorated on the unconsumed fees.
  • The school reserves the right to not grant transfer for course fees.
  • The refund policy shall apply for qualified cases unless otherwise agreed between the school and the student/parent. Parents/students are to refer to the school’s refund policy and the Standard Student Contract for further details.
  • Students under the age of 18 years old, who wish to transfer a course, must have the written consent from their parents/guardian.
  • Should the final outcome not be in favour of the applicant, the respective staff member will handle each situation according to the school’s dispute resolution policy.

Application Process

  1. Any student who wishes to transfer from the current grade level/programme to another grade level/programme shall submit a Transfer Request Form to the Registrar Department as well as necessary supporting documents (if applicable). Verbal notice/request will not be accepted.
  2. The Registrar Department will inform the parent/student on the following:
    • A new Student Contract or Addendum will be issued and has to be signed after the transfer has been approved.
    • The existing Student Contract will be voided upon signing of the new Student Contract or the Addendum will supersede the relevant terms of the existing Student Contract.
    • Should the child transfer to another grade level, a family meeting may be scheduled with the Education Leadership Team to ensure that the student meets all minimum entry requirements of the new grade.
  3. For students who wish to transfer from the current grade level to another grade level, the Registrar Department will:
    • Conduct pre-course counselling to ensure that the student/parent has been informed on the critical information of the new grade level.
    • Seek approval from the Head of School.
  4. For students who wish to transfer from a full-day programme to a half-day programme, or vice versa, the Registrar Department will seek approval from the Divisional Principal.
  5. Upon approval, the School Registrar will send a notification to the student/parent to inform them of the outcome.
  6. The parent will be required to sign a new Student Contract/Addendum.
  7. The Registrar Department will update the FPS with the new details.

Student Pass Status

When a Student’s Pass holder transfers a course at GEMS (Singapore), existing Student Pass remains valid.

A student who withdraws from GEMS (Singapore) (i.e. discontinues all its courses with the school) shall be deemed to have withdrawn from the school and the refund policy and procedures will apply.

When Student’s Pass holder withdraws from GEMS (Singapore), the Registrar Department must lodge an e-cancellation with the ICA (Immigration & Checkpoints Authority) within seven (7) working days of the student’s final day at GEMS (Singapore).


Withdrawal Terms & Conditions

  • All outstanding fees must be settled prior to a request for transfer and/or withdrawal.
  • Student/parent is required to inform the Registrar Department in writing, thirty (30) days prior to the intended withdrawal date. Verbal notice/request will not be accepted.
  • Should the request be submitted AFTER 3:00 pm (SGT), it will be considered as received on the NEXT working day.
  • Students under the age of 18 years old, who wish to withdraw,, must have written consent from their parents/guardian.
  • The refund policy shall apply for qualified cases unless otherwise agreed between the school and the student/parent. Parents/students are to refer to the school’s Refund Policy and the Standard Student Contract for further details.

Withdrawal Notification

  1. Student/parent is required to inform the Registrar Department in writing, thirty (30) days prior to the intended withdrawal date. Supporting documents can be also provided (if applicable). Verbal notice/request will not be accepted.
  2. The Registrar Department wIll refer to the Student Contract and Refund Policy to establish if the student/parent is eligible for any refund. If the student/parent is eligible for a refund, the refund process will be executed by the Finance Department within seven (7) working days from the date of the withdrawal request.
  3. The Registrar Department will inform the student/parent on the following:
    • GEMS (Singapore) will cancel the Student Pass within seven (7) working days of the student’s final day at school (for Student Pass holders)
    • Refund process (if applicable)
  4. The Registrar Department will notify the student/parent upon successful withdrawal from the school.

GEMS (Singapore) aims to provide an exceptional school environment where learning can take place in a safe and secure atmosphere.

GEMS (Singapore) uses close-loop feedback and complaint management system to gather and address all feedback and /or complaints received from stakeholders (students, parents and external parties). In this definition, external parties refer to parents, the public and suppliers.

There are many forms of feedback in the school environment and we embrace the open door policy that has always been typical at GEMS (Singapore).

You can submit your feedback/complaint via the following channels:

  • face-to-face communication
  • telephone
  • email from students/parents/guardians/agents/external partners/staff or general public

Dispute Resolution Process

Step 1 - Go to the source by contacting our staff in person (arranging a time to talk in advance) or by phone or email

  • Response time is two (2) working days from the date of receiving feedback/complaint
  • If the issue is resolved, the case is closed
  • If no resolution is drawn, the case is referred to the respective Division Secretary to schedule an appointment with either the Deputy Principal or School Principal

 

Step 2 - Discussion for Resolution by Deputy Principal/School Principal

  • Response time is seven (7) working days from the date of receiving feedback/complaint
  • If the issue is resolved, the case is closed
  • If no resolution is drawn, the case is referred to the Head of School

 

Step 3- Discussion for Resolution by Head of School

  • Response time is ten (10) working days from the date of receiving feedback/complaint
  • If the issue is resolved, the case is closed
  • If no resolution is drawn the parents/students/guardian/agents/external partners/staff or the general public could approach the Committee for Private Education (CPE) for advice

 


How long does GEMS (Singapore) take to review my feedback/complaint & make a decision?

GEMS (Singapore) will respond/acknowledge all feedback and complaints within two (2) working days and will aim to resolve the issue within twenty-one (21) working days.

 


Mediation process

If the case remains unresolved or the aggrieved is dissatisfied with the outcome of the process, the case will be referred to a third-party organization for mediation:

  • For clear-cut fee refund issues of less than SGD$10,000.00, the case can be lodged with the Small Claim Tribunal (SCT)
  • For cases for other nature, the case can be referred to CPE’s appointed Dispute Resolution Scheme.
  • For stage 1 - mediation, the case can be referred to the Singapore Mediation Centre (SMC) for mediation. If there is no settlement reached through mediation, the case can be referred to the Singapore Institute of Arbitration (SIA) for arbitration. Once a settlement is reached GEMS (Singapore) will take necessary actions in accordance with the mediation/arbitration instructions.

 


Useful links

Third-party organisations for mediation:

Singapore Mediation Centre
Singapore Institute of Arbitrators

This comprehensive list of student support services is not meant to be exhaustive. The school undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by school-student engagements through the various student touch points as listed.

  • Orientation
  • Fee Protection Scheme (FPS)
  • Medical Insurance
  • English as an Additional Language (EAL)
  • Sports Programme
  • Arts Programme
  • Extra - Curriculum Activities (ECA)
  • University Planning
  • Counsellors
  • Learning Support
  • Field Trips / Excursions
  • Feedback and Complaint
  • Health Office
  • Bus Transport (by 3rd party provider)
  • School Canteen (by 3rd party provider)
  • Parent Portal
  • Student-Parent-Teacher Conference

How to find out more